Orders:
1. How long do you take to deliver domestic orders?
We deliver domestic orders within 7-10 business days.
2. How much do I have to pay for domestic shipping?
Shipping costs will be calculated at checkout.
3. How do I track my order?
You will receive an email with your tracking number and a hyperlink once your order has been dispatched.
4.Can I cancel or modify my order before it ships?
Yes, you can reach out to us within 2 days after you’ve placed your order for modifications or cancellations.
5.How will I know when my order is shipped?
You’ll receive an email from us once we’ve shipped your order to your registered email address.
6.I am unable to track my order on the delivery website. What should I do?
Reach out to us at [email protected] and we’ll be happy to help.
7.Where can I reach out for any delivery-related queries or concerns?
Drop us an email at [email protected] and we’ll be happy to help.
8.Which countries do you deliver to?
As of today, we do not ship outside India.
9.After my order is placed, can I change the shipping address?
You can reach out to us within 2 days of placing your order to change your shipping address. We generally dispatch orders after 2 days of receiving them.
Shipping & Returns:
1. What is your exchange and return policy?
We take exchanges and returns seriously. If your product is either damaged or broken or if you accidentally received the wrong product or print, simply send us a photograph within 24 hours. We will confirm before sending out a new replacement in 5-7 business days. Learn more about our policies.
2.I received a broken product. When will I receive my replacement?
If your product is damaged or broken, please photograph this as soon as you open the packaging, and send us a photo to [email protected] within 24 hours of receiving the order. You’ll receive instructions on the next steps, and we’ll send you a free replacement in 5-7 working days!
3.Your website says easy replacements. If I don’t like a product, can I replace it?
We offer exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design/print (though we go out of our way to ensure this doesn’t happen!) Please get in touch with us at [email protected] for further queries.
4.Can I get a refund if I don’t like the product?
No refund is allowed in case if you do not like the product. Please drop us an email at [email protected] for further queries.
5.Do I have to pay for shipping if I get a replacement?
No! If we’re sending you a replacement, shipping is on us. It’s completely free for you.
Payment:
1. What methods of payment do you accept for domestic transactions?
We accept debit and credit cards, UPI, net banking, and wallets.
2. Why is my card being declined when I place an order?
There are several reasons why your card could be declined.
- Be sure to check for sufficient account balance.
- Ensure you’ve entered the correct card details
- The payment gateway servers may be temporarily unavailable. We’d suggest trying again after a short interval.
3. Why I am asked to pay Cash handling charges for COD Orders?
This is an amount that is charged by the logistics handling partners for carrying out the COD Deliveries.
4.Where can I reach out for assistance in placing my order?
Please email us at [email protected] and our team will be happy to help you out.
Others
1.Can I customize the artwork on the plate?
Currently, we don’t do customized artwork on individual order basis. However, we can customize a product for orders of 25 units or above. Reach out to us at [email protected] for specific inquiries.
2.Can I have my order gift-wrapped?
Absolutely! Be sure to select it as an add-on when you’re adding the product to your cart, and we’ll wrap it before shipping it out.
3.How do I use a promo code?
You can apply promo codes at checkout.
4.Can I add a personalized message to my order?
We offer personalized messages as an add-on service. Please write to us at [email protected] for specific requirements. Our team will be happy to help you.
Artists
How can I partner with Kalagram as an artist?
Email your work to us at [email protected]. Our art curating team will have a look and let you know if we’re interested.
How do I sell on Kalagram?
The journey of creating beautiful artwork, paintings, etc. is a joyous one, and we would love to have you on board, as a partner. Selling with us is very simple. Email us at [email protected] for more details.
Bulk Orders & Gifting
1.I have a requirement for bulk gifting. What is the process?
Please drop us an email at [email protected]. Our team will get in touch with you to understand your requirements. Depending on the requirement, we will either sample and produce existing designs or partner with an artist to create entirely new designs.
2.Do I get a discount if I order in bulk?
Please contact [email protected] for more information.
3.How long does it take for bulk orders to be delivered?
There’s no standard timeline for bulk orders, as the requirements for each order are different. Production and shipping of our existing designs can be done in shorter time frames. However, the creation and sampling of a new design from scratch will require more time. Get in touch with us at [email protected] and we can give you accurate timelines based on your requirements.
4.What are the kinds of customization you can do for gifting and bulk orders?
We offer 100% customization to help you with your requirements.
