Shipping Policy

At Kalagram, we strive to provide our customers with fast and reliable shipping options. All orders are shipped from our warehouses in Jharkhand, India.

Shipping Times:

We aim to process and ship all orders within 3 business days of receiving order confirmation. However, please note that processing times may be longer during peak shopping periods, such as holidays and promotional events.

Delivery time will depend on the shipping method selected during checkout, as well as the destination of the order. Orders shipped within India generally take between 10 to 15 business days to arrive. while international orders may take longer due to customs clearance and other factors.

Shipping Rates:

We offer free shipping on all orders within India above an order value of Rs. 2,000/-. For orders below that amount, shipping fees will be calculated based on the weight and dimensions of the package, as well as the destination.

Order Tracking:

Once your order has been shipped, you’ll be sent a confirmation email with tracking details so that you can track your package online. Please note that it may take up to 5 business days for tracking information to become available.

Shipping Restrictions:

We are unable to ship to certain locations due to legal or logistical restrictions. Please note that we do not ship to the following locations. Additionally, we reserve the right to cancel orders that we are unable to fulfill for any reason, including but not limited to stock availability, shipping restrictions, or fraud prevention measures.

Cash On Delivery

At Kalagram, we understand that some customers prefer the convenience of paying for their orders in cash upon delivery. To ensure a smooth and hassle-free COD experience for our customers, we have the following rules in place:

COD is available only for orders shipped within India.

COD orders are subject to a verification call from our customer service team to confirm the order details and to ensure that the order is legitimate. Failure to answer this call may result in the cancellation of the order.

Orders that exceed the value of Rs.4,999/- may not be eligible for COD. This value may vary based on the product category, destination, or other factors. If a COD order is not eligible, customers will be notified during the checkout process.

COD orders must be paid in full in cash at the time of delivery. Our delivery personnel are not authorized to accept partial payments or installments.

COD orders carry a flat Rs. 100/- as Cash Handling Charges. This Cash Handling Charge is to be paid over & above the order price. This Cash Handling Charge is to be paid in full in cash at the time of delivery. Our delivery personnel are not authorized to accept partial payments or installments.

Customers are advised to keep the exact amount of cash ready for the delivery, as our delivery personnel may not carry exact change.

If a customer is not available to receive the delivery at the designated address, our delivery personnel may attempt to contact the customer to reschedule the delivery. If the customer cannot be reached, the order may be cancelled.

COD orders are typically processed and shipped within 3 business days of receiving the order. However, please note that processing times may be longer during peak shopping periods, such as holidays and promotional events.

Orders paid for using COD are subject to the same shipping rates and policies as orders paid for in advance using other payment methods.

If a COD order is returned or cancelled for any reason, the customer will be refunded the amount paid in cash during the delivery. Refunds will be processed within [number] business days of receiving the returned or cancelled order.

Kalagram reserves the right to refuse or cancel any COD order for any reason, including but not limited to stock availability, shipping restrictions, or fraud prevention measures.

If you have any questions about our COD policy, please contact our customer service team at [email protected].